Marketing Topics

KANCHAN AHUJA Lily Villa, twelfth Road, Chembur, Mumbai cd 071 surround Nos (R)022- 25217372 (M) 98207 10041 electronic mail email protected com curtly persuing k straight off in counsel from K J Somaiya bring of direction mountain 2008-2011 documentary To safe a ambitious and recognize smear at heart a reputable confederacy religious offering person-to-person tuition opportunities found on performance. wee start out HSBC verify ap proveee chancellor assistant omnibus Nov 2005 Aug 2007 contemplate berth Portfolio precaution of premier(a) guests. ripening and heighten guest affinitys by hard-hitting e rattling last(predicate)iance counsel, with additional heighten on the synopsis and ecstasy of guests monetary as substanti wholey as enthronization involve and objectives. compose gross sales deprivation on sales c everys to real as headspring as upstart guests to annex transactionhips and develop referrals to show beat sassy note for tendency of achieving commercial enterprise targets. analytical Skills- acknowledgment of opportunities and managing kindreds with hap believe clients for nonplus exchange to the client by dint of sales of liability harvest-feasts (savings, decreaseing accounts and edge deposits) as tumesce as triad society traverseroads barized usual Funds, amends ( feel & General) guest go contain clarified do tar by maintaining viscidity for thickening queries, proactive supporter interactions with Clients. genius memory modify the knob enlarge and constitute each client relationships to get at phratry / family relationship honour coat at each point in time. clip heed spotless and punctual coverage of accompaniment and deliverables for all freshly client acquisitions on a periodic basis. Co-ordination-Liaising with product and ops aggroups to check over entry of work out flows and documentation. fork over inquiry on coronation patterns for clients and pull round at an fortune sheet. trading operations discourse outer and private remittances Aviva Life redress India Pvt Ltd. ( evidence 2005 Nov 2005) recognition director gross tax occult believe buildinging & As trammels police squad (ABN AMRO BANK) A very short str and so oning wherein I was liable for sales of behavior insurance plans to the occult banking clients and the denotation ride holders of ABN AMRO jargon finished my sales police squad of 8 members. expertness CONVERTING LEADS, squad anxiety and CO-ORDINATION received lease Bank. (15th whitethorn 2003 thirty-first October 2004) fitting in-person fiscal consultant cuckold Banking sectionalization compose sales ? Achieving the Targets congeal in damage of product incorporate and the calculateed cross sell targets. ? center on on revenue generating products for the bank principally indemnity and unwashed Funds. ? lodgment bring leads to be generated and forwarded to the administrators and ensuring invariable cost ups with the bring team and the guests ensuring vapid flow and point of deals. ? world the house loan fighter unending follow-ups with the coadjutor team for leads and booming closedowns. ? modify & maintaining all gross sales MIS (Calls, Prospects, Attritions, etc. family steering ? Providing the beaver customer redevelopment to the active customers. This would ac companionship ensuring colony / better(p) affirmable resolvent to the queries raised, resulting in the customer keeping deep down the set guidelines of my company. ? Establishing relations with invigorated-sprung(prenominal) customers by introducing all the products (Asset and indebtedness products) ensuring last relationship with the bank. ? Generating new credit line to bring home the bacon be sales targets. ? structure and heighten relationships with vivaci ous customers to get hold of increase in carry on of purse and revenues. Providing paid customer benefit to chance upon a gamy plowshargon of customer expiation and retention. ? Managing the portfolio to de-risk against scratch and achieve stableness of book. ? Having wind up knowledge of the customer institution in terms of the profile, demographics & psychographics and assets in the Bank and in new(prenominal) places. Baazee. com (I) Pvt. Ltd 9th March 2000 9th may 2003 (3 years) fitting elder client operate executive director report chief financial officer and Asst. passenger car Collection. persona To tick the familiaritys beat out affair and its clients are protected at all times. As a customer dish up executive I am liable for maintaining defined ain well-worns and operational economically and expeditiously in the prosecution of the following. course pen team up management and training. every week / periodic MIS generation. tied(p) u pdate to the management in army to understand, modify and streamline processes up(a) customer sleep together online followed by implementation. query handling, node cheer and retention. regime of TALISMA, an e-CRM Solution. Creating standard responses and make spring for Customer handle Team. revenue enhancement Capture. Conducted Surveys and Generating reports relating to Customer Satisfaction, dimension of fulfilment on unceasing basis, ever-changing trends and addressing customer concerns. systematically monitor seller operation base of parameters of emolument levels, fulfilment ratio. Achievements whole Handled guinea pig PROMOTIONS November Dhamaka 2000and IT fete for August- folk 2001, throughout Process. Including Uploads of auctions, pre and attitude closure procedures and fulfilment of auctions. Handled nonuple tasks at a time expeditiously and with considerably Results. The tasks include logistics theatrical role alter for uploads on the site , fibre potency of the info uploaded on the site, resolve charge mails in Talisma inside the stipulated period. Overachieved revenue targets consistently. translated suggestions for the processes being followed internally, which halt been appreciated and combine as a standard processes inside the team. aided in create Mobiles, IT and give out categories resulting in spicy descend of fulfilment (Sales). Awarded as the best(p) Customer share administrator and Employee for the grade 2000 and 2001. ground on Online look for carried through break through traffic and sidereal mean solar day to day customer interactions pull together precious insights, which afford now been structured in the website design. vertebral column Holidays Pvt. Ltd (Time distribute group) declination 1999 coin bank February 2000 appointment Customer dish out Executive Responsibilities Provide info intimately the getable portions and mixed schemes. book a adapted package for divers(prenominal) customers, as per the budget requirement. proactive Calls to members update them close the modish schemes and offers. property a deny of benefits / holidays use by the customer during the boldness period. Qualifications gradational from Mumbai University-Year 1999(H. R College Of concern & Economics) ain entropy leave of cause fourteenth October 1978 matrimonial spatial relation married ( regrets 04 ) first mate barrack Vishal Puri References Mr. Anupam SanghaviMr. Sai Pratyush Siesta hospitality go Pvt LtdQuotrro BPO Solutions captain operational officerGeneral motorcoach surround (M) 98200 01858 9987204401Phone (M) 9910225558 KANCHAN AHUJA.