About idbi bank - Free Essay Example

Sample details Pages: 29 Words: 8806 Downloads: 4 Date added: 2017/06/26 Category Statistics Essay Did you like this example? CHAPTER- I 1.1 Title of the study 1.2 Scope of the study Don’t waste time! Our writers will create an original "About idbi bank" essay for you Create order 1.3 Objective of the study 1.4 Significance of study 1.5 Researcher methodology 1.1 Title of the study:- A survey on banking products, customer satisfaction awareness of IDBI Bank 1.2 Scope Importance of the Study Each and every project study along with its certain objectives also have scope for future. And this scope in future gives to new researches a new need to research a new project with a new scope. Scope of the study not only consist one or two future business plan but sometime it also gives idea about a new business which becomes much more profitable for the researches then the older one. Scope of the study could give the projected scenario for a new observed in my project are not exactly having all the features of the scope which I described above but also not lacking all the features. @ Research study could give an idea of network expansion for capturing more market and customer with better services and lower cost, with out compromising with quality. @ In future customer requirements could be added with the product and services for getting an edge over competitors. @ Consumer behavior could also be used for the purpose of launching a new product with extra benefits which are required by customers for their account (saving or current ) and/or for their investments. @ Factors which are responsible for the performance for bank can also be used for the modification of the strategy and product for being more profitable. 1.3 Objectives of the study:- To know the customer needs and expectations. To find out the factors which customer take into consideration in opening a account To know that up to what extent a customer is satisfied with the bank To know the customer complaints and their redressal 1.4 Significance of the study:- Every research is conducted to fulfill certain objectives and these objective in turn fulfill some purpose and are of significance for one or more then one party these research is significant for:- To the Researcher:- This study provides the researcher a practical insight of various activities and function of the bank The researcher will also be able to develop on in depth knowledge of banking sector The study is also required for the partial fulfillment of the requirement for the degree of MBA as per the curriculum To the Bank:- The study would help IDBI Bank to know the customers attitude (about awareness and satisfaction level) towards its various products. 1.5 Research Methodology:- 1) Type of Research Research is descriptive in nature 2) Universe Customer of IDBI Bank in New Delhi 3) Sampling Unit Existing customer of IDBI Bank 4) Sampling Technique Convenience method of sampling was used 5) Sample Size 200 respondents 6) Data Type Primary secondary data PRIMARY DATA The Primary data are those which are collected afresh and for the first time, and thus happen to be original in character. SECONDARY DATA The secondary data are those which have already been collected by someone else and which have already been passed through the statistical process. CHAPTER II 2.1 Industry Introduction 2.2 Introduction to IDBI bank: All about 2.3 Management Organization 2.4 IDBI bank business chart 2.5 IDBI bank organizational chart 2.6 Product Services 2.7 Subsidiaries of IDBI 2.8 Review of literature 2.1Industry introduction The Indian Banking industry, which is governed by the Banking Regulation Act of India, 1949 can be broadly classified into two major categories, non- scheduled banks and scheduled banks. Scheduled banks comprise commercial banks and the co-operative banks. In terms of ownership, commercial banks can be further grouped into nationalized banks, the State Bank of India and its group banks, regional rural banks and private sector banks (the old/ new domestic and foreign). These banks have over 67,000 branches spread across the country in every city and villages of all nook and corners of the land. The first phase of financial reforms resulted in the nationalization of 14 major banks in 1969 and resulted in a shift from Class banking to Mass banking. This in turn resulted in a significant growth in the geographical coverage of banks. Every bank had to earmark a minimum percentage of their loan portfolio to sectors identified as priority sectors. The manufacturing sector also grew during the 1970s in protected environs and the banking sector was a critical source. The next wave of reforms saw the nationalization of 6 more commercial banks in 1980. Since then the number of scheduled commercial banks increased four-fold and the foreign banks (numbering42), regional rural banks and other scheduled commercial banks accounted for 5.7 percent, 3.9 percent and 12.2 percent respectively in deposits and 8.41 percent, 3.14 percent and number of bank branches increased eight-fold. And that was not the limit of growth. After the second phase of financial sector reforms and liberalization of the sector in the early nineties, the Public Sector Banks (PSB) s found it extremely difficult to compete with the new private sector banks and the foreign banks. The new private sector banks first made their appearance after the guidelines permitting them were issued in January 1993. Eight new private sector banks are presently in operation. These banks due to their late start have access to state-of-the-art technology, which in turn helps them to save on manpower costs. During the year 2000, the State Bank Of India (SBI) and its 7 associates accounted for a 25 percent share in deposits and 28.1 percent share in credit. The 20 nationalized banks accounted for 53.2 percent of the deposits and 47.5 percent of credit during the same period. Current Scenario: The industry is currently in a transition phase. On the one hand, the PSBs, which are the mainstay of the Indian Banking system are in the process of shedding their flab in terms of excessive manpower, excessive non Performing Assets (Npas) and excessive governmental equity, while on the other hand the private sector banks are consolidating themselves through mergers and acquisitions. PSBs, which currently account for more than 78 percent of total banking industry assets are saddled with NPAs (a mind-boggling Rs 830 billion in 2000), falling revenues from traditional sources, lack of modern technology and a massive workforce while the new private sector banks are forging ahead and rewriting the traditional banking business model by way of their sheer innovation and service. The PSBs are of course currently working out challenging strategies even as 20 percent of their massive employee strength has dwindled in the wake of the successful Voluntary Retirement Schemes (VRS) schemes. The private players however cannot match the PSBs great reach, great size and access to low cost deposits. Therefore one of the means for them to combat the PSBs has been through the merger and acquisition (M A) route. Over the last two years, the industry has witnessed several such instances. For instance, HDFC Banks merger with Times Bank Icici Banks acquisition of ITC Classic, Anagram Finance and Bank of Madurai. Centurion Bank, Indusind Bank, Bank of Punjab, Vysya Bank are said to be on the lookout. The UTI bank- Global Trust Bank merger however opened a pandoras box and brought about the realization that all was not well in the functioning of many of the private sector banks. Private sector Banks have pioneered internet banking, phone banking, anywhere banking, mobile banking, debit cards, Automatic Teller Machines (ATMs) and combined various other services and integrated them into the mainstream banking arena, while the PSBs are still grappling with disgruntled employees in the aftermath of successful VRS schemes. Also, following Indias commitment to the W To agreement in respect of the services sector, foreign banks, including both new and the existing ones, have been permitted to open up to 12 branches a year with effect from 1998-99 as against the earlier stipulation of 8 branches. Tasks of government diluting their equity from 51 percent to 33 percent in November 2000 has also opened up a new opportunity for the takeover of even the PSBs. The FDI rules being more rationalized in Q1FY02 may also pave the way for foreign banks taking the M A route to acquire willing Indian partners. Meanwhile the economic and corporate sector slowdown has led to an increasing number of banks focusing on the retail segment. Many of them are also entering the new vistas of Insurance. Banks with their phenomenal reach and a regular interface with the retail investor are the best placed to enter into the insurance sector. Banks in India have been allowed to provide fee-based insurance services without risk participation, invest in an insurance company for providing infrastructure and services support and set up of a separate joint- venture insurance company with risk participation. Aggregate Performance of the Banking Industry Aggregate deposits of scheduled commercial banks increased at a compounded annual average growth rate (Cagr) of 17.8 percent during 1969- 99, while bank credit expanded at a Cagr of 16.3 percent per annum. Banks investments in government and other approved securities recorded a Cagr of 18.8 percent per annum during the same period. In FY01 the economic slowdown resulted in a Gross Domestic Product (GDP) growth of only 6.0 percent as against the previous years 6.4 percent. The WPI Index (a measure of inflation) increased by 7.1 percent as against 3.3 percent in FY00. Similarly, money supply (M3) grew by around 16.2 percent as against 14.6 percent a year ago. The growth in aggregate deposits of the scheduled commercial banks at 15.4 percent in FY01 percent was lower than that of 19.3 percent in the previous year, while the growth in credit by SCBs slowed down to 15.6 percent in FY01 against 23 percent a year ago. The industrial slowdown also affected the earnings of listed banks. The net profits of 20 listed banks dropped by 34.43 percent in the quarter ended March 2001. Net profits grew by 40.75 percent in the first quarter of 2000- 2001, but dropped to 4.56 percent in the fourth quarter of 20002001. On the Capital Adequacy Ratio (CAR) front while most banks managed to fulfill the norms, it was a feat achieved with its own share of difficulties. The CAR, which at present is 9.0 percent, is likely to be hiked to 12.0 percent by the year 2004 based on the Basle Committee recommendations. Any bank that wishes to grow its assets needs to also shore up its capital at the same time so that its capital as a percentage of the risk-weighted assets is maintained at the stipulated rate. While the IPO route was a much-fancied one in the early 90s, the current scenario doesnt look too attractive for bank majors. Consequently, banks have been forced to explore other avenues to shore up their capital base. While some are wooing foreign partners to add to the capital others are employing the M A route. Many are also going in for right issues at prices considerably lower than the market prices to woo the investors. Interest Rate Scene The two years, post the East Asian crises in 1997-98 saw a climb in the global interest rates. It was only in the later half of FY01 that the US Fed cut interest rates. India has however remained more or less insulated. The past 2 years in our country was characterized by a mounting intention of the Reserve Bank Of India (RBI) to steadily reduce interest rates resulting in a narrowing differential between global and domestic rates. The RBI has been affecting bank rate and CRR cuts at regular intervals to improve liquidity and reduce rates. The only exception was in July 2000 when the RBI increased the Cash Reserve Ratio (CRR) to stem the fall in the rupee against the dollar. The steady fall in the interest rates resulted in squeezed margins for the banks in general. Governmental Policy: After the first phase and second phase of financial reforms, in the 1980s commercial banks began to function in a highly regulated environment, with administered interest rate structure, quantitative restrictions on credit flows, high reserve requirements and reservation of a significant proportion of lendable resources for the priority and the government sectors. The restrictive regulatory norms led to the credit rationing for the private sector and the interest rate controls led to the unproductive use of credit and low levels of investment and growth. The resultant financial repression led to decline in productivity and efficiency and erosion of profitability of the banking sector in general. This was when the need to develop a sound commercial banking system was felt. This was worked out mainly with the help of the recommendations of the Committee on the Financial System (Chairman: Shri M. Narasimham), 1991. The resultant financial sector reforms called for interest rate flexibility for banks, reduction in reserve requirements, and a number of structural measures. Interest rates have thus been steadily deregulated in the past few years with banks being free to fix their Prime Lending Rates(PLRs) and deposit rates for most banking products. Credit market reforms included introduction of new instruments of credit, changes in the credit delivery system and integration of functional roles of diverse players, such as, banks, financial institutions and non-banking financial companies (Nbfcs). Domestic Private Sector Banks were allowed to be set up, PSBs were allowed to access the markets to shore up their Cars. Implications Of Some Recent Policy Measures: The allowing of PSBs to shed manpower and dilution of equity are moves that will lend greater autonomy to the industry. In order to lend more depth to the capital markets the RBI had in November 2000 also changed the capital market exposure norms from 5 percent of banks incremental deposits of the previous year to 5 percent of the banks total domestic credit in the previous year. But this move did not have the desired effect, as in, while most banks kept away almost completely from the capital markets, a few private sector banks went overboard and exceeded limits and indulged in dubious stock market deals. The chances of seeing banks making a comeback to the stock markets are therefore quite unlikely in the near future. The move to increase Foreign Direct Investment FDI limits to 49 percent from 20 percent during the first quarter of this fiscal came as a welcome announcement to foreign players wanting to get a foot hold in the Indian Markets by investing in willing Indian partners who are starved of net worth to meet CAR norms. Ceiling for FII investment in companies was also increased from 24.0 percent to 49.0 percent and have been included within the ambit of FDI investment. IDBI bank: all about The economic development of any country depends on the extent to which its financial system efficiently and effectively mobilizes and allocates resources. There are a number of banks and financial institutions that perform this function; one of them is the development bank. Development banks are unique financial institutions that perform the special task of fostering the development of a nation, generally not undertaken by other banks. Development banks are financial agencies that provide medium-and long- term financial assistance and act as catalytic agents in promoting balanced development of the country. They are engaged in promotion and development of industry, agriculture, and other key sectors. They also provide development services that can aid in the accelerated growth of an economy. The objectives of development banks are: @ To serve as an agent of development in various sectors, viz. industry, agriculture, and international trade @ To accelerate the growth of the economy @ To allocate resources to high priority areas @ To foster rapid industrialization, particularly in the private sector, so as to provide employment opportunities as well as higher production @ To develop entrepreneurial skills @ To promote the development of rural areas @ To finance housing, small scale industries, infrastructure, and social utilities. 2.2 Introduction to the Bank IDBI the tenth largest development bank in the world has promoted world class institutions in India. A few of such institution built by IDBI are the National Stock Holding Corp. (NSE), the National Securities Depository Services Ltd.( NSDL ) Stock Holding Corp. of India (SHICL) etc. IDBI is a strategic investor in a plethora of institutions, which have revolutionized the Indian Financial Markets. IDBI promoted IDBI BANK to mark the formal foray of the Idbi group into commercial Banking. Idbi Bank, which began with an equity capital base of Rs. 1000 million (Rs.800 million contribute by IDBI and Rs. 200 millions by SIDBI), commenced its first branch at Indore in November 1995. The birth of Idbi bank took place after RBI issued guidelines for entry of new private sector banks in January 93. Subsequently, IDBI as promoters sought permission to establish a commercial bank and retained KPMG a management consultant of international repute to prepare the principle approval to establish Idbi bank on February 11th 1994 thereafter the bank was incorporated at Gwalior under companies act on 15th September 1994 with its registered office at Indore. The Certificate of Commencement of Business was received on 2nd December 1994. Banks registered office is in Indore and Head Office in Mumbai. One of the reason for the growth of Indian banks like ICICI and IDBI is that they have been allowed freedom to open any no. of branches in a particular city or suburb. They have also been given the freedom to open ATMs unlike in both cases the foreign banks who have been restricted in both of these areas. 2.3 Management Organisation IDBI Bank is a Board-managed organisation. The responsibility for the day-to-day management of operations of the Bank is vested with the Chairman Managing Director and two Deputy Managing Directors, who draw upon the support and expertise of a cross- disciplinary Top Management Team. As on March 31, 2008, IDBI Bank had a combined employee base of 8989, including professionals from the fields of accountancy, management, engineering, law, computer technology, banking and economics. Mr. Yogesh Agarwal, Chairman Managing Director Mr. Jitender Balakrishnan, Mr. O.V. Bundellu, (Deputy Managing Director) (Deputy Managing Director) OTHER BOARD OF DIRECTORS 2.4 IDBI Bank business chart 2.5 IDBI bank organizational chart 2.6 Products Services Free services Following services are provided to every type of A/C holder in general- ATMs : Besides cash withdrawals, some of the important things that you can do through the International Debit cum ATM card are : Balance Enquiry Statement Request Cheque-book Request Mini statements Cheque and Cash Deposits International usage Make purchases at 51,000 merchant establishments in India and over 10 million worldwide. Fabulous discounts and great deals at various establishments Internet Banking: Internet Banking gives you the power to access your bank account from your Personal Computer. Some of the important features of Internet Banking are : Account Balance Inquiry Transaction tracking and history Cheque status inquiry Funds transfer facilities to Own-account or third-parties Cheque book Requests Stop payment Requests FD renewal Requests Phone Banking: Just pick up your phone and access your account. The following features are available through Phone Banking : Available round the clock 24*7*365 Current Balance Inquiry Last 5 transactions inquiry Statement by fax fax-back, fax to another number, fax to registerednumber, Statement by mail Cheque status enquiry Cheque book request Balance as of a particular date Mobile Banking: The unique feature is that this facility is available across all mobile service providers. Balance enquiry Details of Last three transactions Cheque payment status Cheque book request Statement request Other services Sunday Banking Some of our branches are also open on Sundays that gives you an opportunity to complete all your banking requirements at your convenience. Locker Our branches provide lockers facility at nominal charges Who can open Account? Resident Individuals, Minors, Hindu Undivided Family (HUF), Trusts, Associations, Clubs, Societies, Foreign National residing in India can open a/c. Documents required for Account Opening: Account opening form Latest passport size photograph Self cheque or cash deposit Copy of passport In the absence of passport copy, copy of one document each from List A and List B is required: List A Voters ID card * Defense services Id/ Government ID Driving License * PAN card Photo credit card List B Latest bank account/credit card statement Latest electricity/telephone/mobile phone bill Latest copy of LIC policy or insurance premium receipt Latest copy of NSC Letter from employer certifying current mailing address Latest house lease agreement SuperSavings Account An assortment of benefits, earnings and convenience. Be it happiness in life or more time for yourself, you have always desired more of it. So why settle for less with your savings account? The SuperSavings Account is a complete financial package that provides you with easy access to your money and complete banking convenience too. It offers you a whole range of options for optimal management of your money. Which means, with SuperSavings Account you not only save your money but also make it grow. So apart from the basic benefits of a savings account, we offer you options for faster transfer of funds, options to pay your bills or tax online and options to grow money at attractive interest rates in the savings account. All these features are offered for a minimum balance of Rs 5,000. Please click on the links given below to find out more about each of these features. The SuperSavings Account is a complete financial package that provides you with easy access to your money and complete banking convenience too. It offers you a whole range of options for optimal management of your money. Which means, with SuperSavings Account you not only save your money but also make it grow. Roaming Current Account A Current account for every business No two businesses are the same, which is why IDBI Bank offersfive Roaming Current Accounts Gold to suit your business needs. Based on the balance you choose to maintain in the account, you can then choose your specific Roaming Current Account accordingly. IDBI Bank Current Accounts not only gives you the flexibility of banking anytime, anywhere, but also allows you to save more money while doing business across the country. Roaming Current Account from IDBI Bank comes packed with a host of services and facilities that makes your banking convenient and hassle-free. With services such as multi-city and multi-branch banking, electronic funds transfers, national clearing in selected cities, 247 cash withdrawals from ATMs, Internet Banking, Phone Banking and SMS Banking, you are assured of faster remittances and collection of funds at competitive rates. Whats more, extended IDBI Banking hours and Sunday Banking, all this to simplify banking for you! Features:- @ Make payments to your vendors in different cities without any costs. @ Receive payments form your customers without any charge deducted from the amount @ Do all your banking right from where you are or wherever you travel @ Most importantly, maintain better relations with your vendors and customers. All this, only with the IDBI Bank RoamingCurrent Account. You can open a Current Account (Basic RoamingCurrent Account)with only Rs 10,000. Keep in mind, you will have to maintain an average quarterly balance of Rs 10,000. But this is nothing compared to a host of services and facilities that will make your current account work more effectively and efficiently. Open Current Accounts Following can open current A/c: Sole Proprietorship Firm Partnership firm Private and Public Limited Companies Hindu Undivided Family Trusts Societies, Clubs Associations Documents required for account opening: Sole Proprietorship Account opening form Signed declaration in the Account Opening form Passport Copy or Self-cheque along with a copy of (any one) Voter ID card Defence Id/Govt ID Driving License PAN card Photo credit card In addition the following forms are required Proof of existence of sole proprietorship firm (any one) Electricity/Telephone bill for the sole proprietorship firm Shop and Establishment certificate Proof of PAN /GIR No or Form 60 (only for cash deposits) Latest passport sized photograph of the sole proprietor If the address mentioned in any of the above documents is different from that stated in the account opening form, kindly submit any one of the following to confirm the present address Ration card gas connection receipt latest telephone bill latest electricity bill Partnership firm Account opening form Signed declaration in the Account Opening form Passport copies of all partners or Self-cheque along with a copy of (any one) Voter ID card Defence Id/Govt ID Driving License PAN card Photo credit card In addition the following forms are required Proof of existence of partnership firm (any one) Shop and Establishment certificate Copy of registration certificate Copy of partnership deed Letter of consent signed by all partners (as per banks format) Private Limited and Public Limited Companies Account opening form Copy of certificate of incorporation Names and latest passport sized photographs of the authorized signatories Certified true copy of memorandum and articles of association Certified true copy of commencement of business PAN /GIR No details or Form 60 Names, addresses of directors of the companies Certified true copy of board resolution Hindu Undivided Family Account opening form Signed declaration by Karta and Co-parcenors in the Account opening Form Names and signatures addresses of Karta and co-parcenors Names, signatures and latest passport sized photographs of authorized signatories PAN /GIR No details or Form 60 Trusts Account opening form Copy of Trust Deed Copy of the resolution of the Trustees Copy of registration certificate Names and latest passport size photographs of the authorized signatories Names, addresses of the trustees Clubs/Societies and Associations Names and signatures and latest passport sized photographs of authorized signatories Copy of rules and by-laws Copy of the resolution of members for account operation Copy of registration certificate Account Opening Form Idbi banks Business Special Current account gives a host of free services and facilities that ensure optimal utilization of funds, higher liquidity and cost savings. At he same time you dont have to keep a higher minimum balance. You need to keep an Average quarterly balance of Rs. 50,000 only to avail the free services Business Premium Bronze (Rs. 1 lac-AQB) Type of Accounts: Bronze Average Quarterly Balance (AQB):1lac Free funds transfers (per month) Cheque payable locally (in over 65 idbi bank locations) :1.5 cr Demand Draft per day (on over 65 idbi bank locations) :10 lack Demand Draft (on over 300 non-idbi bank locations) :chargeable Electronic Funds Transfers :1.5 cr Pay Orders : un limited Free cheque collection (per month) Outstation cheque collection (on idbi bank locations) :50 lac Daily cheque pick-up from your establishment* :Yes Free Inter-branch banking Any branch cash withdrawal (per day) : 1lac Any branch cash deposit (per day) : Rs 20,000 Total limit for Free transactions (per day) : 6.86 cr Cost saving to the customer per year : 16 lac Also available Basic Current Account (AQB of Rs 10,000). you get monthly statement of account, certificate of balance, seep-in from FD and Net, Phone and Mobile banking facilities all FREE Business Premium Silver (Rs. 3 lacks -AQB) Types of Accounts: Silver Average Quarterly Balance (AQB):3lac Free funds transfers (per month) Cheque payable locally (in over 65 idbi bank locations) : 3 cr Demand Draft per day (on over 65 idbi bank locations) :10 lack Demand Draft (on over 300 non-idbi bank locations) : 13 lac Electronic Funds Transfers : 3cr Pay Orders : un limited Free cheque collection (per month) Outstation cheque collection (on idbi bank locations) : 1cr Daily cheque pick-up from your establishment* :Yes Free Inter-branch banking Any branch cash withdrawal (per day) : 1lac Any branch cash deposit (per day) : Rs 50,000 Total limit for Free transactions (per day) : 10.58 cr Cost saving to the customer per year : 25 lac Business Premium Gold (Rs. 5 lacks -AQB) Types of Accounts: Gold Average Quarterly Balance (AQB):5lac Free funds transfers (per month) Cheque payable locally (in over 65 idbi bank locations) : 5 cr Demand Draft per day (on over 65 idbi bank locations) :10 lack Demand Draft (on over 300 non-idbi bank locations) : 30 lac Electronic Funds Transfers : 5cr Pay Orders : un limited Free cheque collection (per month) Outstation cheque collection (on idbi bank locations) : 1cr Daily cheque pick-up from your establishment* :Yes Free Inter-branch banking Any branch cash withdrawal (per day) : 1lac Any branch cash deposit (per day) : Rs 50,000 Total limit for Free transactions (per day) : 14.75 cr Cost saving to the customer per year : 35 lac Suvidha Fixed Deposits Save and grow your cash safely IDBI Bank Suvidha Fixed Deposits have always stood for safety, credibility and attractive rates of interest. Whats more, our interest rates are among the highest in the industry so you get the benefit of high rates of return on your savings. These deposits have been further packed with the following features : @ Anytime access to your deposits @ Deposits across tenures of 15 days to 9 years @ Various Options to suit your needs. Senior Citizens Fixed Deposits Earn higher rates If you are a senior citizen, you have the advantage of earning higher interest on your regular income plans and reinvestment plans. Our interest rates for senior citizens are higher by 0.50% pa. You can choose from tenure ranging from 46 days to 9 years for minimum deposits starting from Rs10,000. Suvidha Tax Saving Fixed Deposit At IDBI Bank its been our constant endeavour to provide you with world-class products and services that help you improve your standard of living and plan ahead for the future. With the same spirit in mind, we bring to you IDBI Suvidha Tax-Saving Fixed Deposit which gives dual benefits of tax exemption u/s 80c of the Income Tax Act and higher returns on your investments with interest rates at 8.5%* p.a. for regular deposits and 9%* p.a. for Senior Citizens. Other benefits : @ Zero Balance Savings Account* @ Free local Cheque Book @ International ATM-cum-Debit Card @ Free Internet Banking facility Pension Account Pension, now without any tension Worried about receiving your monthly pension cheque? Stop worrying. Open an IDBI Bank Pension Account and get rid of all the hassles of receiving pension payments month after month. IDBI Banks Pension Account gives you the joy of receiving your pension without any tension. Sabka Account IDBI introduces Sabka Account a savings account thats literally meant for everyone; absolutely elementary in its approach and with an average quarterly balance requirement of just Rs 250. Salient features of Sabka Account 1. Low average quarterly balance Modern banking facilities with IDBIs Sabka Account with just Rs 250. 2. Debit cum ATM Card and Cheque Book Get an ATM cum Debit Card and cheque book on request at nominal charges. The card allows you to transact at IDBI ATMs and shop at retail outlets. The cheque book however, will help you carry out other banking transactions. 3. Multiple ways to access your account Now you dont need to visit the bank time and again. Our unique services like Phone Banking, SMS Banking and Internet Banking will allow you to access your account from anywhere, anytime 4. Quartely Account Statements Keep track of your Sabka Savings Account through free quarterly account statements. If you have registered for Internet Banking, you can also avail of the quartely account statements via email. 5. Recurring Deposits This account offers you a recurring fixed deposits service wherein you can earn a higher rate of interest just by investing a small amount (as low as Rs 500) every month. There will be no charges for standing instruction for credit to Recurring Deposits account from the Savings Account. IDBI Super Shakti Account for Women Understanding the specific requirements of our customers, we at IDBI Bank have introduced a special Savings Account for Women, which we have coined Super Shakti. Not only this, along with this account we offer one Zero Balance Savings Account absolutely free for her child below the age of eighteen years. The Account offers you a host of features, which include: @ Free Transactions at other Bank ATMs*. @ An account opening balance of just Rs.1000 @ An AQB requirement of Rs. 5000. @ A Zero balance account for your child below the age of 18 years. @ Debit Card Free for the first year. @ A free Personalised/Customised PAP Cheque Book. @ Quarterly Account Statement @ Free Demand Draft at Home Branch @ Free Payorder for payment of School/colleges fees and remitting funds to their parents. @ Phone Banking @ Mobile Banking @ Free Statement by e-mail @ Demat Account at just Rs.200. @ Locker services at a concessional rate @ Investment advisory services. @ Free local personalized Cheque Book Home Loans Home, sweet home, built out of your dreams. A place where you return after a hard days work and relax, a place where you share precious moments with your family. A place that gives you a sense of belonging. IDBI Bank helps you realise your long cherished dream of owning your home through hassle free and customer friendly home loans. Presenting IDBI Banks ultra flexible home loan you have been looking for. We realise what owning your home means to you and your family. You can avail of the Home Loans for constructing a home, purchasing a ready built house/flat, residential plot and even for re-financing existing loans you may have availed from other banks or housing finance companies. Advantages of IDBI Ultra Flexible Home Loans @ Maximum Funding, @ Flexibility of choosing between Floating or Fixed interest rate, @ Attractive rate of interest, @ EMI on daily reducing balance, @ Personalised doorstep service, @ Simple documentation, @ Legal and technical assistance, @ Balance transfer facility, Education Loans Education loans from IDBI Bank aim at providing financial support to deserving/ meritorious students for pursuing higher education in India and abroad. With an array of courses to choose from and easy repayment options, IDBI Bank makes sure you get complete financial backing. Maximum loan amount : 1. Study in India-Rs.10 lakhs 2. Study Abroad -Rs.20 lakhs 2.7 Subsidiaries of IDBI IDBI Gilts Ltd IDBI Homefinance Ltd IDBI Intech Ltd IDBI Capital Market Services Limited IDBI Capital Market Services Limited IDBI Capital Market Services Ltd. (head quartered in Mumbai), is a leading provider of financial services and is a 100% subsidiary of IDBI Bank Ltd. The company was set up in 1993 with the objective of catering to specific financial requirements of financial institutions, banks, mutual funds and corporate houses. The company provides a complete range of financial products and services that includes: @ Stock Broking-Institutional and Retail @ Derivatives Trading @ Distribution of Mutual Funds @ Investment Banking @ PF/Pension Fund Management @ Retail Marketing of Bonds and IPOs @ Depository Services @ Research Services Over the last 5 years, the company has been ranked amongst the leading players in each of these businesses. It has a strong agent network which caters to the investment needs of retail investors in instruments like IPOs, Bonds, etc. The company is a major player in the Equity and Derivatives market and a leading manager of Pension Provident Funds in the country. The company has executed several mandates on the Issue Management and Corporate Advisory Services. The company offers an online investment portal idbipaisabuilder.in with advanced features and tools for an easy and informed investing experience in Equities, Mutual Funds and IPOs. IDBI Home Finance Limited IDBI Homefinance Ltd. is 100% subsidiary of IDBI Bank Ltd. acquired the entire shareholding of Tata Finance Ltd. in Tata Homefinance Ltd. in September 2003. The name of the company was changed to IDBI Homefinance Ltd. Over the years, the company has taken steps to enhance its retail reach, strengthen brand image, improve asset quality, thereby achieving business growth. IDBI Intech Limited IDBI Intech Ltd. is a wholly owned subsidiary of IDBI Bank Ltd. IDBI has set up IDBI Intech Ltd. (INTECH) in March 2000 to tap the opportunities arising from the IT sector. INTECH capitalizes on the banking business knowledge acquired over the years supplemented with experience in Implementation Management of state-of-the-art IT Infrastructure, Technology applications and Systems for one of the largest universal bank in India and uniquely positions itself, in the Information Technology Service Provider Space, to offer the IT-related products and services to the IDBI Group companies and the other organizations, focusing mainly on the BFSI sector. INTECH operates in a multi-dimensional framework and provides IT related services in the area of Consultancy, System Integration, System implementation support, Applications Server hosting and other IT related managed services and specialized training. IDBI Gilts Ltd IDBI Gilts Ltd. was set up as a wholly owned subsidiary of IDBI Bank Ltd. to undertake Primary Dealership [PD] Business. In accordance with RBI guidelines, the PD business of IDBI Capital Market Services Ltd. [ICMS] has been de-linked and transferred to IDBI Gilts Ltd. The company was incorporated in December 2006 and became operational from July 24, 2007. The companys business ambit includes Bond trading, underwriting in auctions of primary issuance of Government dated securities and treasury bills. In addition, IDBI Gilts also plans to be a major player in the interest rate and credit derivative market. 2.8 Review of literature Customer satisfaction :- It is a marketplace. Every organization has customers of some kind. The organization provides products (goods and/or services) of some kind to its customers through the mechanism of a marketplace. The products the organization provides are subject to competition whether by similar products or by substitution products. The reason an organization is interested in the satisfaction of its customers is because customers purchase the organizations products. The organization is interested in retaining its existing customers and increasing the number of its customers. Customer satisfaction is an ambiguious and abstract concept and the actual manifestation of the state of satisfaction will vary from person to person. The state of satisfaction depends on a number of both psychological and physical variables. The level of satisfaction can also vary depending on other options the customer may have and other products against which the customer can compare the organizations products. Because satisfaction is basically a psychological state, it is a difficult thing to measure quantitatively. In other words, there are no units of satisfaction that have been defined. CHAPTER-III 3.1 Data collection 3.2 Data analysis Interpretation FACTS AND FINDINGS Sample Status (1) Distribution of Respondents in terms of age group: Age group No. of Respondents (f) No of Respondents (in %) 18-40 133 66.5 41-60 63 31.5 Above 60 4 2 (2) Distribution of Respondents in terms of sex: Sex No. of Respondents (f) No of Respondents (in %) Male 176 88 Female 24 12 (3) Distribution of Respondents in terms of occupation: Occupation No. of Respondents (f) No of Respondents (in %) Professionals 34 17 Businessmen 55 27.5 Servicemen 109 54.5 Housewives 2 1 Respondents responses regarding structured schedule that was asked from them is as follows: 1. Respondents came to know about IDBI Bank through: No. of Respondents'(f) No of Respondents (in %) A) Through Friends/relatives 34 17 B) Through existing customers 13 6.5 C) Through advertisement 12 6 D) Through Bank Employee/s 97 48.5 E) Just Walked in 44 22 This is clear from the above findings that 48.5% respondents came to know about IDBI Bank through Bank employee/s. 2. Respondents responses were as follows regarding awareness of following products and services of IDBI Bank No. of Respondents (f) No of Respondents (in %) Time Deposit (FD RD) A/c 18 9 Savings Bank A/c 136 69 Current A/c 40 20 Demat A/c 25 12.5 Internet Banking 78 39 Mobile Phone Banking 86 43 Phone Banking 89 44.5 Debit cum ATM Card 178 89 ATM Services 93 46.5 Insurance 7 3.5 Lockers 12 6 Electronic Fund Transfer 4 2 (EFT) Above findings shows that most of the respondents were aware of the Debit cum ATM card and another were aware of the Savings Bank A/c and some of the respondents in % is greater than 100% because of multiple responses of customers regarding products and services. 3. Respondents were having the following A/c with the Bank: No. of Respondents (f) No of Respondents (in %) A) Time Deposit (FD RD) A/c 8 4 B) Savings Bank A/c 116 58 C) Current A/c 46 23 D) Demat A/c 30 10 E) Any other 0 0 From the above chart, it is clear that 58% respondents were having savings bank a/c and 23% respondents were having current a/c with IDBI Bank. Here Demat A/c is Demat + Savings A/c 4. Respondents responses regarding influencing factor in opening a A/c were as follows: No. of Respondents (f) No of Respondents (in %) A) Goodwill of the Bank 28 14 B) Facilities provided by the Bank 144 71 C) Proximity of the Bank 9 5 D) Any other 19 10 This table shows that maximum no. of respondents i.e. 71% influenced from facilities provided by the bank in opening a A/c. 5. In order to find out satisfaction level of customers, question was asked to respondents and following responses were obtained : No. of Respondents (f) No of Respondents (in %) Satisfied Neither Dissatisfied Satisfied Neither Dissatisfi Satisfied satisfied ed Nor nor Dissatisfied dissatis fied A) Employees knowledge 136 46 18 68 23 9 B) Customer Services 139 48 13 69.5 24 6.5 C) Employees Behavior 127 44 29 63.5 22 14.5 D) Working hours 141 52 7 70.5 26 3.5 As table shows that 68% respondents were satisfied with employees knowledge, 69.5% were satisfied with customers services, 63.5% were satisfied with employees behavior and 70.5% were satisfied with working hours of the Bank. 6. Respondents responses regarding awareness of various bank loan scheme were as follows: No. of respondents (f) No. of Respondents (in %) A) Yes 112 56 B) No 88 44 This table shows that 56% of respondents were aware of the various bank loan schemes that will be provided by IDBI Bank, in near future and 44% were not aware about this. 7. When this question Have customer faced any problem was asked to customers than the Respondents responses were as follows: No. of respondents (f) No. of Respondents (in %) A) Yes 79 39.5 B) No 121 60.5 If yes then does their problem get attended by Bank staff: No. of respondents (f) No. of Respondents (in %) A) Yes 50 25 B) No 150 75 Above findings shows that 60.5% of respondents had not faced any problem regarding their a/c and the rest 39.5% of respondents, who had faced problem, get attended by Bank staff very well. 8. Respondents gave following responses regarding deficiencies in IDBI Bank No. of respondents (f) No. of Respondents (in %) A) Seating arrangement 116 58 B) Water facility 67 33.5 C) Display of time standards 6 3 D) Cleanliness of Branch premises 0 0 E) Suggestion Box for customers 11 5.5 Above table shows that 58% of respondents found deficiency of seating arrangement and other 33.5% respondents found deficiency of water facility of IDBI Bank. 9. Respondents responses regarding switching over to other bank were as follows: No. of respondents (f) No. of Respondents (in %) A) Yes 109 54 B) No 91 46 It is clear from the above table that 54% of respondents would shift to other bank, if they provide better services. 10. Respondents responses regarding referrals were as follows: No. of respondents (f) No. of Respondents (in %) A) Yes 158 79 B) No 42 21 If yes then why No. of respondents (f) No. of Respondents (in %) A) Facilities provided by the bank 112 58 B) Better customer services 57 26.5 C) Any other 0 0 D) Both responses 31 15.5 Above table shows that 79% of respondents had given referals because of facilities and better customer services provided by the bank 11. Respondents rated IDBI bank as follows: No. of respondents No. of Respondents (in %) A) Excellent 23 11.5 B) Very good 139 69.5 C) Average 38 19 D) Poor 0 0 Above table shows that 69.5% of respondents rated IDBI Bank very good and no one has rated this bank poor. ANALYSIS INTERPRETATIONS When this question How have customer come to know about IDBI Bank: was asked to the respondents, then the researcher found the responses by different type of respondents as follows: Occupation Through Friends/ relatives Through Existing Customer Through Advertisement Through Bank Employee Just Walked in Total Professionals 7 4 4 17 2 34 Businessmen 10 3 4 26 12 55 Servicemen 17 6 4 52 30 109 Housewives - - 2 - 2 Total 34 13 12 97 44 200 As per the respondents response, most of the 50% professionals, 47% businessmen, 48% servicemen 100% housewives became the customer of IDBI Bank through Bank employees. It shows that Bank employees have played major role in making new customers. Some of other respondents of the total sample became the customer through just walked in option because this branch is near to their home and became the customer through friends that means a satisfied cutomer is an advertisement itself to the Bank. When this question What type of A/c do customers have with this Branch: was asked to the respondents, then the researcher found the responses by different type of age group respondents as follows:- Age group Term Deposit A/c (FD RD) Savings Bank A/c Current A/c Demat A/c Any other Total 18-40 3 95 24 13 0 133 41-60 5 17 22 17 0 63 Above 60 0 4 0 0 0 4 Total 8 116 46 30 0 200 As per the respondents response. all the age group and maximum 18-40 age group persons i.e. 71.43% were having Savings bank A/c with this IDBI Bank. Branch Bikaner because people operate very frequently in this A/c to meet their day-to-day needs. When this question What influenced customer to open A/c in a Bank: was asked to the respondent, then the researcher found the responses as follows: Occupation Goodwill of the bank Facilities Provided by the bank Proximity of the bank Any other Total Professionals 05 24 2 3 34 Businessmen 10 39 - 6 55 Servicemen 12 80 7 10 109 Housewives 1 1 - - 2 Total 28 144 09 19 200 As per the respondents responses, 72% of the total respondents in which most of the professional, businessmen maximum servicemen influenced by facilities provided by the Bank. When the question related to deposit facility through ATM was asked to the respondents, then the researcher found the responses by different age group as follows:- Age group Yes No Total 18-40 101 32 133 41-60 41 22 63 Above 60 3 1 4 Total 145 55 200 As per the respondents response, all age group but specially age group of 18-40 i.e. 76% were aware of the deposit facility through ATM. When the question related to daily withdrawal limit of ATM of IDBI Bank was asked to the respondents, then the researcher found the responses by different types of respondents as follows:- Occupation Less than Rs. 10,000 Rs. 15,000 Rs. 25,000 Dont Know Total Professionals - - 28 06 34 Businessmen - - 42 13 55 Servicemen - - 106 03 109 Housewives - - 02 - 02 Total - - 178 22 200 As per the respondents response, most of the 82% professionals, 76% businessmen, 97% servicemen and 100% housewives were aware of the daily withdrawal limit of ATM of IDBI Bank. When the question What kind of deficiencies do customer find in this Bank: was asked to the respondents, then the researcher found the responses by different type of respondents as follows:- Occupation Seating Arrangement Water Facility Display of Time Standards Cleanliness of Branch Premises Suggestion Box for Customers Total Professionals 10 18 3 - 3 34 Businessmen 21 31 1 - 2 55 Servicemen 83 18 2 - 6 109 Housewives 2 - - - - 2 Total 116 67 6 - 11 200 As per the respondents response, 76% servicemen 100% housewives found the deficiency of seating arrangement for customers. 53% Professionals 56% businessmen found the deficiency of Water facility. So it should be taken care off. No one found the deficiency of Cleanliness of Branch Premises. Some of the respondents found the deficiency of Display of time standards and suggestion box for customers. It shows that they are concerned about Branchs internal environment. CHAPTER-IV 4.1 Suggestions 4.2 Conclusions Suggestions: In order to survive in this area of cutthroats competition, it is very important for an organization to give the best to its customers. After going through the study on this project, following suggestion is being forward to IDBI Bank, Bikaner Branch: 1. The reason behind opening a/c in IDBI Bank is facilities and better customer services. So Bank should provide more facilities and services, if it is feasible as compare to other private banks so that the customers will be more benefited. 2. As it is clear that level of awareness of customers is low, so the Bank employees should advertise about the products and schemes amongst the customers aggressively. 3. Progress chart and P L A/c of the Bank in Managers room as well as in the premises of Bank should be there so that customers of the bank can get knowledge about the financial positioning of the bank. 4. Bank should provide special product for senior citizens. 5. Adequate seating arrangement for valuable customers. 2. Suggestion from customer: Adequate seating arrangement for customer should be there Attend customer properly Need to improve customer care customer services Loan limit should be there Provide ATM card covers to the customer Arrange weekly or monthly meeting with the customer Employees behavior should be polite co-operative The account opening process should be easy Bank staff must have uniform Advertisement of the product should be in proper way Maximum branches of IDBI Bank should be open in proper way Accept the small denomination notes of Rs. 10 Rs. 20 Cash deposit limit should be increased Separate inquiry staff should be there Conclusions On the above basis survey, researcher can recommend that though the customers are satisfied with the services provided by IDBI Bank, there is a vast scope of improvement in the level of satisfaction. This can be taking care of suggestions given by different customers. It was also observed that though the Bank has launched various innovative products, the level of customers awareness about products services is very low. So, it is suggested that staff of the branches should be more proactive publicizing about their products. 1. Bank employee/s played a great role to influence the respondents in opening an a/c with IDBI Bank. 2. Debit cum ATM card and savings bank a/c but about other products services the level of customers awareness is very low. 3. It is concluded from the above research that most of the customers were having Saving Bank A/c with IDBI Bank. 4. From the research, researcher found that facilities provided by the Bank was the prominent influencing factor in opening an a/c. 5. Through the survey the researcher came to the result that most of the respondents were satisfied with the Employees knowledge, customer services, Employees behavior and working hours. 6. Researcher found that most of the customers were aware of the deposit facility through ATM and daily withdrawal limit of ATM of this Bank. 7. Researcher found that most of the customers were aware of this Bank. 8. From the research, researcher found that most of the respondents were aware of loan schemes provided by IDBI Bank, Branch Bikaner in near future, will provide that. 9. Through the survey the researcher came to the result that most of the respondents did not face any problem regarding their account. 10. Researcher found that there was a deficiency of seating arrangement for customers in Bikaner Branch premises and other deficiency was water facility. 11. From the research, researcher found that most of the customers of IDBI Bank would shift to other bank, if they provide better services. 12. Researcher found that respondents have given referrals because of facilities and customer services provided by the Bank. 13. Through the survey the researcher came to the result that most of the respondents rated IDBI Bank very good. CHAPTER-V Limitations of the study:- Lack of Banking knowledge Since the results have been drawn on the basis of the information provided by the respondent changes of responses error might be there. The time provided for the collection of data was a major constraint and increased size could give better result. Survey was restricted to New Delhi only, so it is very difficult to generalize. CHAPTER-VI NameOccupation.. Age.. Account No Address 1 How have you come to know about IDBI Bank ? (A) Through friends / relatives (B) Through existing customers (C) Through advertisement (D) Through a bank employee (E) Just walked in 2 Are you aware of the following products and services offered by this bank (Please tick) Time deposits(FD RD Account) Saving bank account Current account Demat account Internet banking Mobile phone banking Phone banking Debit cum ATM card ATM services Insurance Lockers Electronic fund transfer (EFT) 3 What type of account do you have with this bank ? (A) Time deposits (FD RD A/c) (B) Saving bank account (C) Current account (D) Demat account (E) Any other . 4 What influenced you to open an account in this bank ? (A) Goodwill of the bank (B) Facilities provided by the bank (C) Proximity to the bank (D) Any other. 5 Are you satisfied with the following: (Please tick one column for each of the following) Satisfied Neither satisfied nor dissatisfied Dissatisfied (A)Employees knowledge 1 2 3 (B) Customer services 1 2 3 (C) Employees behavior 1 2 3 (D) Working hours 1 2 3 6 Are you aware of the deposit facility through ATM of this bank ? (A) Yes (B) No 7 What is the daily withdrawal limit of ATM that is provided by this bank ? (A) Less than Rs.10,000 (B) Rs. 15,000 (C) Rs. 25,000 (D) Dont know 8 Are you aware of the various loan schemes that will be provided by IDBI bank, Bikaner in near future? (A) Yes (B) No 9 Have you ever faced any problem in this bank? (A) Yes (B) No If yes, was your problem attended by the bank staff? (A) Yes (B) No 10 What kind of deficiencies do you find in this bank ? (A) Seating facility for waiting customers (B) Water facility (C) Inadequate display of working hours (D) Cleanliness of branch premises (D) Suggestion box for customers 11 Would you shift to another bank, if they provide better services? (A) Yes (B) No 12 Would you suggest anyone to open an account in this bank? (A) Yes (B) No If yes, then why? (A) Facilities provided by the bank (B) Better customer services (C) If any other (Please specify). If no then why ? 13 How will you rate IDBI Bank (A) Excellent (B) Very good (C) Average (D) Poor 14 Please give your valuable suggestions : Signature CHAPTER-VII 1. kothari, C.R., Research methodology, new age international publishers. 2. Help from internet @ www.idbibank.com @ www.google.com 5

Heroes in the Bible - 763 Words

Thinking about the idea of heroes today tends to conjure images created by films such as The Avengers, The Fantastic 4, or Spider-Man. Indeed, since childhood we learn that these are heroes. They are the ones who are not only better than the rest of humanity in some way (usually physical), but who also use these strengths to help those around them. Although few people today think of the Bible in terms of the heroism concept we grew up with, the Old Testament contains some tales of heroes that can still teach people much today. Although they are long gone from this earth, these heroes still help those who read and learn about them in ways such as obtaining solutions to problems, working on their relationships with others, and in their relationship with God. This is also true of Samson, the Old Testament hero whose love for a woman meant his death, but whose love for God enabled him to perform his final heroic act. Driscoll (2012) describes Samson as the last and most famous of the Jud ges who presided over Israel. He was born during the forty years of Israels delivery to the Philistines as a result of abandoning God. His first special trait was that he was somewhat of a miracle, being born to a barren woman in the tribe of Dan. An angel appeared to let her know that he would deliver Israel from the Philistines. So Samsons fate as hero to his people was decided already before he was even conceived. Like many superheroes today, however, it is not the gifts thatShow MoreRelatedWhy Heroes And She Roes Should Be Celebrated970 Words   |  4 Pages â€Å"Why heroes and she-roes should be celebrated† To date, the impact of heroes and she-roes is highly significant (Campbell Zimbardo, 2007). Periodically, a nation can be discerned by memories from the past due to the fact that it is through such a means, a new nation can be built. 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History of Africa Free Essays

The Birthplace of humanity All people are most likely to be descendents of beings who lived in Africa millions of years ago. Fossils and genetic evidence suggest that both humans and the forest dwelling great apes descended from a common ape like ancestor who lived in Africa 5 to ten million years ago. The earliest known hominids to which humans belong were the australopithecines, which emerged about four million years ago. We will write a custom essay sample on History of Africa or any similar topic only for you Order Now Recently scientists have found Homo habilis fossils in the Caucasus region of southern Europe. A more advanced human, Homo erectus, spread even farther from Africa. According to a multiregional model, model human evolved throughout Africa. Africa provides a comprehensive and contiguous time line of human development going back at least 7 million years. Africa gave humanity the use of fire a million and half to two million years ago. It is the home of the first tools, astronomy, jewelry, fishing, mathematics, crops, art, use of pigments, cutting and other pointed instruments and animal domestication. In short Africa gave the world human civilization. This is 1st importance to me because you must know where you originated from before anything else. It is important to understand that African Americans were all born in Africa before they were forced to move from their homeland. The slave trade in Africa While some slaves shipped to Europe and America had previously been African slaves, many enslaved had been innocent bystanders. It was not uncommon for the Europeans to hide and wait for an African to come along, and then kidnap him. The retrieval of slaves was also obtained through Africans convicted of a crime. It was also likely for Africans of a tribe to be captured by an enemy tribe as a prisoner of war and then exchanged for goods. This lasted from the 15th to the 19th century, devastating the lives of at least ten to twenty million Africans. All forced into foreign enslavement, exported in exchange for imported goods. This is known as the slave trade. During their voyage slaves were governed by a system of fear, torture, and brutalization. This type of system was enforced by the crew in order to contain the slaves who were desperate, afraid, and would usurp any opportunity to regain their freedom by overthrowing the crew in order to obtain control of the ship. In Africa, before they were forced aboard the slavers, once they were captured, the slaves were tied together to prevent escape. After the right amounts of slaves were kidnapped, they would then be taken to slave factories in which their state and quality of health would be examined. The measure of their strength and well-being analyzed. If the slave happened to fail this examination, he would be set free and would not have to endure the horror aboard the slavers. The horror of hundreds upon hundreds of slaves packed tightly together. The torridness of the climate enclosed within a hold in which one slave crowded upon another could barely move resulting in an unyielding amount of perspiration amongst the slaves. The air becoming unsuitable, for breathing, from a number of abhorrent odors, causing the death of many. The slave trade is the 2nd most important because here we learned how the Africans were captured from their homeland and forced to become slaves. The Middle Passage The first slave ship was built in Massachusetts, 1637. In which the ships, also known as slavers, would sail from America to West Africa in exchange for goods. The Europeans also took a great part in the transportation of African slaves across the Atlantic and once the adequate number of slaves were acquired aboard a slaver they would set out for sail anywhere from five weeks to three months, heading back to America or Europe where many slaves would be sold at a slave auction to the highest bidder. This process is recognized as the Middle Passage. Slaves had to endure many injustices, such as; suffocation, brutalization, fear, rape, and hopelessness among others. There was also disease: smallpox, scurvy, dysentery, and more. These diseases often spreading from slaves to the crew, killing a myriad of people. Along this journey many slaves found themselves in a state of fixed-melancholy. As they saw there was no longer a reason to live. At this point some slaves would jump off the ship and remain under water, until they killed themselves. Others would starve themselves to death. This causing the captain to resort to drastic measures, for fear of losing his valuable cargo. The slaves who chose to starve themselves would be force-fed or tortured, if not both. Africans would often be forced to eat with what is called a speculum orum, a device which held the mouth open. They could not even escape enslavement through death. The Africans that remained healthy were put on display at public auctions and examined in a ridiculous and humiliating manner. A buyer might lick the African’s chin to determine the ge of the slave, or taste his sweat to decipher if he was healthy. Once they were purchased, who was to say they would receive a kind owner. If Americans and Europeans had used such a harsh manner to obtain slaves, it was probably nearly impossible for slaves to believe that once they were in America or Europe that there would be an improvement. The Middle passage to me is the 3rd important because we learned how Africans were treated and their living condit ions during the transportation to be sold as slaves. Plantation Slavery Seasoning When African Slaves reached the Americas, the slave ship crews prepared them for sale by washing, shaving all their body hair, and rubbing them with palm oil to disguise sores and wounds caused by conditions on board. They were trained not to resist having all parts of their bodies examined—especially their reproductive organs, and sometimes were allotted a little rum to liven their spirits. The Slaves’ New World â€Å"Ordeal†Ã¢â‚¬â€called Seasoning—was for the purpose of increasing their sale price. Once Slaves had gone through the Seasoning process this meant that, among other things, they had survived the first attack of New World diseases and were molded into productive Slaves by means of having been hardened to a strange climate; to the immunities of diseases, and to the indescribable severity of toil as plantation Slaves. Seasoning was similar to a prolonged and inhumane way of â€Å"breaking† horses. The Seasoning process began on the auction block—a terribly frightening process. Once sold, despite having been branded with the traders mark in Africa, the new owner branded them with his mark. Then the Slaves were taken to the worse of locations as, for example, to plantations at rivers’ edges where there were swarms of mosquitoes, parasites, and other new environmental challenges. Seasoning consisted of brutal methods of physical and psychological conditioning—so brutal, in fact, that 7% to 50% of the Slaves are estimated to have died within their one to seven years of the Seasoning period. Actually, the average life expectancy for an imported Slave was only seven years. Many died in the first few weeks or months from dysentery, malnutrition, several types of worm infections, change of diet and climate, and the White man’s diseases. One reason is that the Slaves were terribly weakened by the trauma of the Middle Passage voyage and the addition of exposure to diseases, inadequate nutrition, bad water, work exhaustion from being unaccustomed to the â€Å"sunrise-to-sunset gang labor,† and cruelty were simply overwhelming. Immediately, new owners and their overseers obliterated the identities of their newly acquired Slaves by breaking their wills and by severing any bonds with their African past. Such occurred while the Slaves were being forced to adapt to new and horrendous working and living conditions; to learn a new language; and to adopt new customs. The 4th important aspects of slavery I believe was â€Å"seasoning† where Africans were brainwashed to forgetting where they came from Africans were forced to except the new life that was ahead of them. As seen in â€Å"Roots†) Declaration of Independence The Declaration of Independence is a famous document for many reasons. It declared the colonies independence from Great Britain. It stated basic rights and liberties for Americans. The French used the ideals behind the Declaration as a model for their own revolution in 1789. As time went by, the ideals behind â€Å"all men are created equal† grew in importance. Northern states us ed them to free slaves in their states. Abraham Lincoln used equal rights to justify the war against slavery. In 1963, Martin Luther King, Jr. tood on the steps of the Lincoln Memorial in Washington, D. C†¦ In his famous speech he repeated the ideals of the Declaration â€Å"that all men are created equal. † The Declaration failed to address slaves. While it was the culture of the time for men (and ONLY men) to be involved in politics, slavery was a different issue. Jefferson and the founding fathers left slavery out because they knew they needed the support of the South. While the North didn’t really care (at this point, they were not morally against it, but not for it either) Southern life was based on the institution of slavery. So to avoid the drama of slavery (which we saw what happened in 1861) they left out slavery. It’s not right, but it allowed all 13 colonies to support the Declaration, and this was tremendously important because the colonies needed to put up a united front against Britain. Last but not least was the declaration of Independence that created every man equal this was the trick that most African Americans fell for they thought that this applied to them but it didn’t because African Americans were not considered equal to whites so they remained slaves. How to cite History of Africa, Papers

Tourism Planning National Strategies and Plans

Question: Describe about the Tourism Planning for National Strategies and Plans. Answer: Position Statement The work is done for the Australian Government Agency which works for the development of the tourism industry of Australia. The level it works for is international, national as well as local as it operates in all the three levels because the tourism is both domestic and international. The roles and responsibilities of the agencies are to analyze the issues and challenges which are experience by the Australian tourism industry and to implement solutions and policies which can help in minimizing those issues. The interests and the values of the agency are to provide competitive advantage to the tourism industry of Australia and to have increase number of visitors. There are few external as well as internal influences over the agency which includes influences from the Australian governments, the regulation and laws, domestic market, other Asian countries who are the competitors of Australian tourism industry. The main goals and objectives of the plan or policy which needed to be impleme nt is to increase the number of visitors, enhance service standards and customer experience of the tourism sector. The plan will address this by strategically using appropriate approaches and instruments for the effective implementation of the plan and by adopting correct monitoring and evaluating techniques and sufficient amount of investment to incorporate the plan. Background Context Challenges and issues faced by tourism sector in Australia In present situation Australia is experiencing a sizeable shift in its business of tourism because of various reasons. Following are some of those major issues which are required to get solve for boosting up the tourism sector once again: Tourism infrastructure The infrastructure is one of the major issues behind the downfall faced by the Australian tourism. Tourist visits to a have a lifetime experience but the poor and inappropriate infrastructure of the destination reduced the number of visitors (Ruhanen, Mclennan and Moyle, 2013). Service standards The service standard and the hospitality of the Australian tourism industry is declining in last few years. The first most attraction of any tourism destination which attracts and facilitates the customers is their service standards and hospitality. Because of the poor service standards the visitors have given a negative feedback for the Australian tourism industry. Shortage of skills The employees of Australia are deprived of the competitive skills and competencies which can offer the customers best of the services. This skill shortage is one major issue in dissatisfying the customer and their travelling experience. Increasing competition Tourism industry is boosting increasing with time. Every country try to offer best possible packages and affordable travelling experience to the visitors. Australia is much expensive in comparison with its competitors. This creates a line of difference in the selection of destination by the customers. The aviation charges are also too high and as a result tourist prefer to visit any other destination instead of Australia (Buhalis and Laws, 2001) Health issues A vital element which affects the number of visitors is the health issues prevailing in the nation. There are various health issues which the customers are facing such as risk of avian flu and other several diseases due to climatic change. Shortage of labor The shortage of labor in the peak season of tourism decreases the standard and availability of the services to the visitors. This dissatisfies the tourists and imposes a negative impact of the Australian tourism which in turn decreases the number of visitors from future perspective. Understanding customer needs Every tourist destination is required to understand the preference and needs of their visitors, and then only it can be considered as a favored tourist spot. But the Australian tourism industry lacks this quality and competence and thus it becomes the cause for the decline in the visitors rate. Shortage of investment Instead of number of drawbacks prevailing in the tourism industry there is lack of investments and thus no innovation and modernization could be approached. This tendency of going on with same impression kills the attraction for new customers (Theobald, 2005). Opportunities for tourism sector in Australia There are number of opportunity doors which are open for the Australian tourism sector which can attract the visitors and once again hike the increase the number of visitors. It includes the following: Exclusive wine and food experiences Australian tourism sector can increase its customer base by offering an exclusive wine and food experience to the visitors. The food must be according to the preference of customers so that they can get attract with the services and hospitality (Faulkner, et al., 1994). Innovation possibilities There are huge opportunities available to the tourism industry as by implementing innovative strategies and policies to attract customers and retain its exclusivity and uniqueness to facilitate the customers. Increasing investment By increasing the investment in the tourism sector there can be huge development of the infrastructure, service standard, hospitality services and innovative practice and all this can lead to generation of customers and hence opportunities can be increased for the tourism sector (Dinnie, 2010). International aviation policy The global aviation policy also has a vital support in increasing the tourism business for Australia by decreasing the flight charges and providing subsidies to the aviation industry so that more number of customers can visit foreign destinations and increase the customer base of tourism industry. Emerging digital technologies The emergence of technology has changed the picture of tourism. If the Australian tourism sector implement 100% digitalized technology then it will be able to achieve the highest number of visitors globally. Digitalized technology such as online booking etc. attracts the customers at higher pace (Mowforth and Munt, 2015). Relevant employment and income issues There are number of income and employment issues prevailing in the tourism industry of Australia. Following are few of these issues: Work Force of 50+ Most of the workforce in Australian tourism industry is of 50+ age which has both negative as well as positive impact for the industry. But the issues generally create due to negative impacts such as lack of enthusiasm and willingness to perform in an innovative and fast manner. Transient Work Force It is one of the issue created due to elderly workforce as this type of workforce wants to work as little as possible as well as take excessive number of small breaks from their work and thus new work get delayed every time. Taking of knowledge and skills by the ageing workforce As the ageing workforce is moving towards the age of retirement, the competencies and the knowledge is also getting retired with them as there is no transferring of skills and abilities to the new employees for handling the tourism sector (Deery and CRC, 2006). Facing of difficulties by the younger people due to bureaucracy As the maximum number of employees were elder ones so there created an environment of bureaucracy for the young people, it creates a lot of complexities and problems for them to work as per the aspiration of senior ones without their own interest. Difficulty in training because of short staffed One major issue which takes place in the employment is the short staffed and because of this no adequate training could be provided at proper time as the number of staff varied per day (Sharpley and Telfer, 2014). Retention issue Another issue exits is related to the retention of the existing and key employees. The retention rate is low as there are no such good retention strategies and practices implemented by the tourism based organizations. Poor work ethic Particularly in the youth there exists poor work ethic, individuals are not serious for their job in the tourism sector. They are several issues which occur continuously because of poor work ethic. Wage structure The basic cost of living is usually high in Australia but as compared to other industries and sectors the wages provide are much higher than the wages provided to the employees of tourism sector (Deery and CRC, 2006). Number of visitors In last 2 decades the Australian tourism industry has significantly grown i.e. in 1992 it was 2.5 million and in 2014 it has reached to 6.7 million (Commonwealth of Australia, 2015). But because of various reasons and causes this industry has faced a severe decline in past few years such as a decline of 20 percent in the rate of international visitors in Queensland. There was a total of 7.85 million visitors arrival in the year June 2015 to June 2016 which shows an increase of 10% in comparison with the previous year (Tourism Australia, 2016). Issues Drivers Economic The economic issue drivers include the lack of physical resources, lack of investment and high rules and regulation. Social cultural There are social cultural issue drivers such as the domestic and regional market dependency over the tourism sector, imposing of higher prices is the general notion of Australian tourism sector which put negative impact from competition perspective. Demographic The demographic issue driver comprises of unskilled labor, incompetent workforce and elderly aged employees (Dredge, et al., 2013). Environmental Environmental issue drivers encompasses of diseases prevailing in the nation which can harm the tourist, the change in the climate and the other communicable infections. Political Political issue drivers include the negative impact of bureaucracy powers of the political parties and the government. Technological The technological issue drivers are the lack of updated technological devices such as digitalized marketing of tourism sector for example online booking etc. Institutional/Agency The agency issue drivers are the policies and plans as per which the Australian tourism industry has to work. The tourism has to follow the rules and policies, it cannot work independently (Ruhanen, Whitford, and McLennan, 2015). Examples from research From the research there has been analyzed various reports and studies which have shown a severe downfall in the tourism industry of Australia from past few years. There have been states that because of financial crisis the number of visitors increasingly declined and there was high shortage of labor, investments and quality service standards (Ruhanen, Mclennan and Moyle, 2013). Issues and problems behind implementing a new policy Behind implementing a new policy the major cause which is experiencing by the tourism industry is the global financial crisis. The tourism sector is the one which has experienced the greatest negative impact of the crisis. There was analyzed a complete deterioration in the local tourism market which is considered as the backbone of the tourism industry of Australia (Commonwealth of Australia, 2009). Statement of need Why is the plan needed? The downfall experienced by the tourism industry because of the global financial crisis is one of the major reasons behind the requirement for any plan or policy. The regional areas of Australia have realized a great decline as they were highly depended on the tourism business for their employment. The figures of August 2009 has revealed that the overall global visitation was declined by 65,000 visitors or by 7.8 % as well as the domestic visitation was declined by 470, 000 visitors or 12.8%. This Global crisis has displayed a strong picture of dying tourism (Commonwealth of Australia, 2009). What is the role of government? Government plays a significant role in this situation as the impact of global financial crisis is the fiscal and economic issue where the support of Government is highly needed to stable to the condition prevailing in the tourism sector. For example the TQUAL Grants funding program initiated by the AusIndustry and the Government offered various support to the tourism industry such as development of innovative systems, services and products, high contribution towards the economic development of the host regions and support as well as develop the service and experience quality of the visitors. The quantum of the funding for the grant program was also increased by the Government so that the regional business of tourism can be benefited by that. There are several other programs offered by the Australian Government to the tourism industry such as Export Market Development Grants Scheme which is managed by Austrade (Commonwealth of Australia, 2009). Who are the stakeholders? The stakeholder for the Australian tourism industry is the Tourism Australia. It is the Australian Government Agency which is specifically responsible for facilitating the global visitors to Australia. It mutually performs with other stakeholders too for ensuring a shared approach towards the successful promotion as well as marketing of Indigenous tourism. By co-chairing the ITCP i.e. the Indigenous Tourism Champions Program and ITG i.e. Indigenous Tourism Group extensive collaboration and consultation is facilitated (Tourism Australia, 2013). What are the key trends that influence this issue? The key trends which influence the issue of global financial crisis includes various elements such as constricting US economy which when combined with the crisis gave rise to domestic mortgage defaults, fall down of the ASX i.e. Australian Stock Exchange, the job losses, increased competition, downfall in business activities, social issues etc. made the situation worse and the problems in the tourism sector up surged (Commonwealth of Australia, 2009). What are the challenges and how can the agency respond? Challenges faced by the tourism industry due to the financial crisis Decrease number of visitors The first and the most impactful challenge which was faced by the Australian tourism industry was the decreased number of visitors. The financial crisis affected the tourist as the aviation charges were too high and the expenditure for foreign tour was also too expensive. Thus the Australian tourism experienced a high downfall. Job losses Financial crisis led the highest impact over the employment. The jobs were taken away from the employees. There were great job losses which resulted in economic pressure and decline in tourism based organization and industries. Deduction in wages Another challenge faced by the tourism sector was deduction in the wages of employees as because pf financial crisis, companies eliminate their employees who were at higher wages or in many cases their wages were reduced (Chon, 2013). Respond by the agency The Australian Government Agency responsible for the tourism industry can respond in a manner through which it can be able to solve the issues and challenges prevailing in the tourism industry. The agency can provide various grants and subsidies to the tourism industry so that the prices of the services can be lower down and more visitors can be attracted by the diminished prices. The agency can implement various grant programs for the regional Australia as it is completely depended upon the tourism business for its living and employment (Boukas and Ziakas, 2013). What are possible reasons for government intervention? The various possible reasons behind the intervention of the Government can be to make the tourism industry stable once again, to save the domestic market from the international competition, to secure the employment of the regional Australians, to have economic development and to make the industry sustainable from future perspective (Ruhanen and Shakeela, 2013). What are the likely desirable effects, benefits and/or outcomes from the plan? The plan is likely to have several outcomes and benefits for the Australian tourism industry such as with implementation of the plan there can be higher increase service standards of the tourism industry, effective hospitality, increased wages of the employees, higher retention rates, increased satisfaction of the visitors and higher number of visitors (Dredge and Jamal, 2015). Scope of the proposed plan What are some possible policy/plan approaches? Some of the possible approaches of the plan or the policy are economic approach which facilitates the confidence in the tourism industry, land-use approach which facilitates the use of resources which are not used effectively, the environmental approach which reduce the concerns related to the environmental issues, community approach which helps in providing positive impacts over the community and eth individuals and the sustainable approach which facilitates the long run and sustainable growth of the tourism industry from future perspective (Wilson, Harris and Small, 2008). Which instruments might be appropriate for your plan? For the plan the instruments which might be appropriate are evaluation instrument and price break instrument. The evaluation instrument will be implementing to evaluate and analyse the effectiveness of the planning approaches of the regional tourist places. This evaluation instrument will also help in identifying the gaps existing in the planned and actual results. Secondly the instrument which will be appropriate would be price-break as the Australian market possess higher rates and prices of the services offered by the tourism sector so to increase the customer base it is essential to have competitive price so that customers can be attract and choose Australia as its visiting destination (Moyle, et al., 2014). Could several instruments be used more effectively? (advocacy, money, government action, law) Why? Yes various instruments can be used more effectively such as advocacy, law, government action and money because these instruments offer more effective and successful implementation of the plan as if higher number of instruments are there for any plan then maximum requirements can be fulfilled as the plan is based or grounded on all the aspects which are necessary for any plan to be successfully execute. What types of resources are required? For the plan to get accomplish, there require various resources such as physical resources which includes equipments, land, information technology etc which can assist in the progressing of the plan. Secondly the resources which are required are human resources which involves the competent and skilled employees to fulfil the planning requirements, thirdly the environmental resources which can help the tourism industry to give a sustainable environment to the visitors so that they fell safe and secure. What are the advantages or disadvantages of the policy/plan? There are various advantages and disadvantages of the plan such as the policy will help benefits like increased number of visitors, sustainability of the tourism industry, increased GDP and higher employment. The disadvantages could be increased completion. How can the policy/plan provide direction? The plan or the policy can provide a direction as it directly emphasize on the various segments where the tourism industry needs to focus and where there exist any sort of lag in the way towards success. Proposed process What is the planning process? Planning process includes identification of the areas where there needs any improvement or development regions, examination of the changing contexts related to environment, government or the industry it relates to. Next the goals are set for the plan to be achieved by the tourism industry i.e. increase number of visitors, allocation of resources and implementation of the plan How will it be done? It will performed by decreasing prices, increasing service standards, facilitating teh customers with valuable services and hospitality. Who will be consulted? The authorities which are required to be consulted include the Government, market authorities, agencies regulating tourism industry and the stakeholders. How will the plan/policy be implemented? The plan or the policy will be implemented by deciding the budget, timeframe and authorities responsible for the plan. It will be implemented by adopting various effective approach and strategies. How will it be reviewed? The policy will be reviewed by the analysts and experts on various segments such as from monetary perspective it will be seen as whether the investment done are appropriate or less, from competition perspective that whether it possess negative impact over the domestic players or not. How will the success or lack of success be determined? The success or lack of success can be determined by evaluating the various similar plans and policies implemented in past in same nation or in different countries. By evaluating the results and the reasons of lack of success the plan can be redesign and implement in such a manner that it proved positive outcomes only (Moyle, et al., 2014). 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